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Shipping & Returns

Shipping Policy

At Promed Mattresses, we understand the importance of timely and efficient shipping. We offer free shipping within the UK and aim to deliver your order within 3-5 business days. Our mattresses are vacuum packed and rolled for ease of transportation and handling. We use reliable and reputable courier services to ensure that your order arrives in perfect condition.
If you have any special requests or requirements for shipping, please get in touch with our customer service team and we will do our best to accommodate your needs.

Return & Exchange Policy

We take pride in the quality of our mattresses and are confident that you will be satisfied with your purchase. However, if for any reason you are not completely happy with your mattress, we offer a hassle-free return and exchange policy.
If you wish to return or exchange your mattress, please contact our customer service team within 30 days of delivery. We will arrange for the mattress to be collected from your address and issue a full refund or exchange once we have received and inspected the mattress.
Please note that the mattress must be in its original condition and packaging for us to accept the return or exchange. Any signs of use or damage may void the return or exchange policy.

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